UPDATE MESSAGE FROM INSTEON:
If you've come here because your Insteon Hub (2245-222) is unresponsive/dead, we now offer a service to migrate your hub account and device links to a new hub even if you are out of warranty. Email with your hub account info to hubfix@insteon.com and ask for a hub migration. For more information visit this page: https://www.insteon.com/support-know...ew-insteon-hub.
=========================
So my 2245-222 Hub that I have owned for 2 years and 5 months died. I wondered why my schedules weren't working and found that the Hub had no light. I switched outlets, and then checked the cord with a multi-meter, which was fine. So I purchased a new 2245-222 Hub...
I assumed that I could just plug this one in, use the app on my Android phone to find it and log in and it would automatically sync everything and I'd be back in business. But I couldn't get the app to recognize the Hub. It would fail to find it on the very last step of the login process.
So I did a bit of searching and found an Insteon article (http://www.insteon.com/support-knowl...ew-insteon-hub) that basically says I have to do the unthinkable...remove all my scenes, remove all my devices and links and even DELETE my account and then start all over!!!! Say what??!!
Not going to happen. I have over 10+ years worth of Insteon setup of all kinds of devices, all over my entire house; some FanLincs that are buried in the ceiling, and some micro dimmer modules that are buried under insulation in the attic (inside of junction boxes). And, everything works great except for the Hub dying and my schedules, and not being able to use the App.
I sent an email to support about my dilemma, but have not heard back yet (it's been almost 2 days). The latest threads I found here on the topic are over a year old, so I figured maybe someone has updated info, and this is no longer the method to replace the Hub?
Please tell me it ain't so...
If you've come here because your Insteon Hub (2245-222) is unresponsive/dead, we now offer a service to migrate your hub account and device links to a new hub even if you are out of warranty. Email with your hub account info to hubfix@insteon.com and ask for a hub migration. For more information visit this page: https://www.insteon.com/support-know...ew-insteon-hub.
=========================
So my 2245-222 Hub that I have owned for 2 years and 5 months died. I wondered why my schedules weren't working and found that the Hub had no light. I switched outlets, and then checked the cord with a multi-meter, which was fine. So I purchased a new 2245-222 Hub...
I assumed that I could just plug this one in, use the app on my Android phone to find it and log in and it would automatically sync everything and I'd be back in business. But I couldn't get the app to recognize the Hub. It would fail to find it on the very last step of the login process.
So I did a bit of searching and found an Insteon article (http://www.insteon.com/support-knowl...ew-insteon-hub) that basically says I have to do the unthinkable...remove all my scenes, remove all my devices and links and even DELETE my account and then start all over!!!! Say what??!!
Not going to happen. I have over 10+ years worth of Insteon setup of all kinds of devices, all over my entire house; some FanLincs that are buried in the ceiling, and some micro dimmer modules that are buried under insulation in the attic (inside of junction boxes). And, everything works great except for the Hub dying and my schedules, and not being able to use the App.
I sent an email to support about my dilemma, but have not heard back yet (it's been almost 2 days). The latest threads I found here on the topic are over a year old, so I figured maybe someone has updated info, and this is no longer the method to replace the Hub?
Please tell me it ain't so...
Comment