Just joined forum since my 2245-222 Hub stopped working abruptly. No power light when plugged in. Purchased late 2015. Rev 1.3 1615. Noticed a few capacitors though one appears to be this C7. Ordered a few of these to have on hand. Will replacing this single capacitor usually address the issue?
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HUB died...purchased new one, but how to configure?
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Please do not attempt repair on your own for this issue. Please note that Insteon is providing replacement and repair services under an extended warranty for this issue.
Originally posted by Isaac View PostIf your Insteon Hub model 2245-222 has stopped working (no LED on front of the hub), Insteon will either repair or replace it, even if it's past the 2-year warranty - restrictions may apply. Please follow these steps to take advantage of this service:- Double-check that the Insteon Hub hasn’t simply been unplugged from power (yes, we’ve seen this happen)
- Take a photo of the underside of your hub (we are looking for both the Insteon Hub ID and the revision number). Please ensure that it is a clear photo and that the text and numbers are legible.
- Attach the photo along with proof of purchase to an email that includes your name and address and send to hubfix@insteon.com. Indicate whether you would prefer a replacement or a repair. Read the details below to see which option makes sense for you.
Insteon devices are uniquely paired to the Insteon Hub and therefore tied to that hardware. While we are working hard on a way to migrate these links, today the option to preserve links along with account information is only possible through a hub repair. Repair does take time to process (up to 1 week after receiving the hub) and in rare cases hubs are not repairable due to the nature of a failure. Once you receive the repaired hub, simply reconnect it and you’re all set.
If your house setup is small or you don't mind factory resetting Insteon devices and reconfiguring your account, getting a replacement hub is the better long-term solution. While it’s possible to add a new hub without resetting your Insteon devices, it’s important to know that device communications will be degraded and sensor battery life reduced since these devices will continue to try and “talk” with the hub that is no longer there.
We hope you find this information helpful.
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