Insteon+ App Crashing On iOS10

[KCF]

I installed new betas for iOS (phone and watch) released today at 1 pm and the issues persist. I disagree on blaming Apple and the Home app only. From what I understand, there are individuals with both Insteon and non-Insteon devices (like Philips Hue) and they only have issues with the Insteon devices in their iPhones and Apple watches. I believe the best way of getting these issues resolved is for both the Insteon team and Apple working together on a fix.

[Gerard Gartside]

I was having the same issue until I deleted all the automations I had created in the new Home app. Good find guys I'd never have figured that out 👏

[mabrown]

Have had this issue since the first developer beta of iOS 10 and it continues into iOS 10.1 beta 2. I can't believe there's still not an updated app that works. Deleting automation from the Home app is not a fix it's a workaround for a bug in the Insteon+ software. Over a year without an update for a piece of software is just crazy, it's very apparent there is no plans to support this app any longer, this should have been fixed long before iOS 10 dropped to customers.

[JReihsen]

...Deleting automation from the Home app is not a fix it's a workaround for a bug in the Insteon+ software. Over a year without an update for a piece of software is just crazy, it's very apparent there is no plans to support this app any longer, this should have been fixed long before iOS 10 dropped to customers.

mabrown you are certainly correct, this is very disappointing. I would have thought that compatibility with iOS in general and 10 in particular would have been a priority. I'm glad that i still have my 2242, because my new 2243 is going back, along with some recently purchased uninstalled switches.

As of 10/12/16, there is still no update either to Insteon+, or to us in this forum, regarding an automation device that cannot automate? Silence from Insteon??? Is Insteon going to abandon the Hub Pro? How can Insteon, in good conscience, continue to market a product that is cannot perform its primary function?

[csddavies]

It crashes on iOS 10.1 beta 2 still. I'm gonna get a crash dump and post it here with the hopes Insteon engineers can resolve this. I was excited about iOS 10 and HomeKit because of the Apple TV being the hub and automations being more reliable (which it has). But I was holding off adding the remainder or my devices and now I can't. They are still controlled by more non-HomeKit hub that is more reliable.

[csddavies]

Insteon Engineers. Here's a crash dump. Hopefully it helps.

Incident Identifier: E595E4BD-9075-442B-96A8-8681237BF24C
CrashReporter Key: 49fa8d6418957039de140d4277fd1d5fd8c4e942
Hardware Model: iPhone7,2
Process: INSTEON-HomeKit [3643]
Path: /private/var/containers/Bundle/Application/2CC1B61A-1338-4F1C-86EB-DC1FB3A84B9E/INSTEON-HomeKit.app/INSTEON-HomeKit
Identifier: com.insteon.plus
Version: 67 (1.1.0)
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.insteon.plus [1119]

Date/Time: 2016-10-07 00:29:01.9247 -0400
Launch Time: 2016-10-07 00:29:00.0823 -0400
OS Version: iPhone OS 10.0.2 (14A456)
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Triggered by Thread: 0

Last Exception Backtrace:
0 CoreFoundation 0x1906c41c0 __exceptionPreprocess + 124
1 libobjc.A.dylib 0x18f0fc55c objc_exception_throw + 56
2 CoreFoundation 0x1905a3ad4 -[__NSArrayM insertObject:atIndex:] + 1136
3 INSTEON-HomeKit 0x1000e99f0 0x100014000 + 874992
4 INSTEON-HomeKit 0x100048828 0x100014000 + 215080
5 INSTEON-HomeKit 0x1000b0e94 0x100014000 + 642708
6 INSTEON-HomeKit 0x1000b00e4 0x100014000 + 639204
7 INSTEON-HomeKit 0x1000b1a04 0x100014000 + 645636
8 libdispatch.dylib 0x18f54d200 _dispatch_call_block_and_release + 24
9 libdispatch.dylib 0x18f54d1c0 _dispatch_client_callout + 16
10 libdispatch.dylib 0x18f551d6c _dispatch_main_queue_callback_4CF + 1000
11 CoreFoundation 0x190671f2c __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 12
12 CoreFoundation 0x19066fb18 __CFRunLoopRun + 1660
13 CoreFoundation 0x19059e048 CFRunLoopRunSpecific + 444
14 GraphicsServices 0x192021198 GSEventRunModal + 180
15 UIKit 0x196578628 -[UIApplication _run] + 684
16 UIKit 0x196573360 UIApplicationMain + 208
17 INSTEON-HomeKit 0x100146ecc 0x100014000 + 1257164
18 libdyld.dylib 0x18f5805b8 start + 4

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x000000018f692014 __pthread_kill + 8
1 libsystem_pthread.dylib 0x000000018f759460 pthread_kill + 112
2 libsystem_c.dylib 0x000000018f5c70fc raise + 28
3 INSTEON-HomeKit 0x000000010025fe44 0x100014000 + 2408004
4 libsystem_platform.dylib 0x000000018f753348 _sigtramp + 52
5 libsystem_pthread.dylib 0x000000018f759460 pthread_kill + 112
6 libsystem_c.dylib 0x000000018f6063f4 abort + 140
7 libc++abi.dylib 0x000000018f0d12d4 __cxa_bad_cast + 0
8 libc++abi.dylib 0x000000018f0eecc0 default_unexpected_handler() + 0
9 libobjc.A.dylib 0x000000018f0fc844 _objc_terminate() + 124
10 libc++abi.dylib 0x000000018f0eb66c std::__terminate(void (*)()) + 16
11 libc++abi.dylib 0x000000018f0eaf84 __cxxabiv1::exception_cleanup_func(_Unwind_Reason_ Code, _Unwind_Exception*) + 0
12 libobjc.A.dylib 0x000000018f0fc690 _objc_exception_destructor(void*) + 0
13 CoreFoundation 0x00000001905a3ad4 CFStringConvertNSStringEncodingToEncoding + 0
14 INSTEON-HomeKit 0x00000001000e99f0 0x100014000 + 874992
15 INSTEON-HomeKit 0x0000000100048828 0x100014000 + 215080
16 INSTEON-HomeKit 0x00000001000b0e94 0x100014000 + 642708
17 INSTEON-HomeKit 0x00000001000b00e4 0x100014000 + 639204
18 INSTEON-HomeKit 0x00000001000b1a04 0x100014000 + 645636
19 libdispatch.dylib 0x000000018f54d200 _dispatch_call_block_and_release + 24
20 libdispatch.dylib 0x000000018f54d1c0 _dispatch_client_callout + 16
21 libdispatch.dylib 0x000000018f551d6c _dispatch_main_queue_callback_4CF + 1000
22 CoreFoundation 0x0000000190671f2c __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 12
23 CoreFoundation 0x000000019066fb18 __CFRunLoopRun + 1660
24 CoreFoundation 0x000000019059e048 CFRunLoopRunSpecific + 444
25 GraphicsServices 0x0000000192021198 GSEventRunModal + 180
26 UIKit 0x0000000196578628 -[UIApplication _run] + 684
27 UIKit 0x0000000196573360 UIApplicationMain + 208
28 INSTEON-HomeKit 0x0000000100146ecc 0x100014000 + 1257164
29 libdyld.dylib 0x000000018f5805b8 start + 4

Thread 1:
0 libsystem_pthread.dylib 0x000000018f754db0 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x000000018f754db0 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x000000018f754db0 start_wqthread + 0

Thread 4 name: com.apple.uikit.eventfetch-thread
Thread 4:
0 libsystem_kernel.dylib 0x000000018f67416c mach_msg_trap + 8
1 libsystem_kernel.dylib 0x000000018f673fdc mach_msg + 72
2 CoreFoundation 0x0000000190671cec __CFRunLoopServiceMachPort + 192
3 CoreFoundation 0x000000019066f908 __CFRunLoopRun + 1132
4 CoreFoundation 0x000000019059e048 CFRunLoopRunSpecific + 444
5 Foundation 0x00000001910acb1c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 304
6 Foundation 0x00000001910cd60c -[NSRunLoop(NSRunLoop) runUntilDate:] + 96
7 UIKit 0x0000000196eedc7c -[UIEventFetcher threadMain] + 136
8 Foundation 0x00000001911aa50c __NSThread__start__ + 1024
9 libsystem_pthread.dylib 0x000000018f757860 _pthread_body + 240
10 libsystem_pthread.dylib 0x000000018f757770 _pthread_body + 0
11 libsystem_pthread.dylib 0x000000018f754dbc thread_start + 4

Thread 5 name: Dispatch queue: com.crashlytics.submission
Thread 5:
0 libsystem_kernel.dylib 0x000000018f691b88 __open + 8
1 libsystem_kernel.dylib 0x000000018f690690 open + 16
2 Foundation 0x000000019118a6ac _NSOpenFileDescriptor_Protected + 44
3 Foundation 0x000000019118ae68 _NSCreateTemporaryFile_Protected + 596
4 Foundation 0x00000001910c2b9c _NSWriteDataToFileWithExtendedAttributes + 412
5 Foundation 0x00000001910ff8fc -[NSDictionary(NSDictionary) writeToFile:atomically:] + 256
6 INSTEON-HomeKit 0x000000010026e784 0x100014000 + 2467716
7 INSTEON-HomeKit 0x00000001002719ac 0x100014000 + 2480556
8 libdispatch.dylib 0x000000018f54d200 _dispatch_call_block_and_release + 24
9 libdispatch.dylib 0x000000018f54d1c0 _dispatch_client_callout + 16
10 libdispatch.dylib 0x000000018f55b444 _dispatch_queue_serial_drain + 928
11 libdispatch.dylib 0x000000018f5509a8 _dispatch_queue_invoke + 652
12 libdispatch.dylib 0x000000018f55d38c _dispatch_root_queue_drain + 572
13 libdispatch.dylib 0x000000018f55d0ec _dispatch_worker_thread3 + 124
14 libsystem_pthread.dylib 0x000000018f7552c8 _pthread_wqthread + 1288
15 libsystem_pthread.dylib 0x000000018f754db4 start_wqthread + 4

Thread 6 name: com.crashlytics.MachExceptionServer
Thread 6:
0 libsystem_kernel.dylib 0x000000018f67416c mach_msg_trap + 8
1 libsystem_kernel.dylib 0x000000018f673fdc mach_msg + 72
2 INSTEON-HomeKit 0x000000010024f5fc 0x100014000 + 2340348
3 libsystem_pthread.dylib 0x000000018f757860 _pthread_body + 240
4 libsystem_pthread.dylib 0x000000018f757770 _pthread_body + 0
5 libsystem_pthread.dylib 0x000000018f754dbc thread_start + 4

[cchiera]

This issue for all Insteon devices persists on Apple Developer 10.1 beta 3 that was released today.

[cchiera]

Yes, the issue about Insteon crashing when creating a Home specific time automation. If there is another app that you would like tested, let us know.

Yes, working the same as the previous 10.1 betas, where if you delete the specific time automations the Insteon App works again.

[nickschmidt3]

I would like to thank everyone on this thread for helping me end a couple of weeks of frustration. I can confirm that automations created in the Home app crashes the Insteon app. When I deleted them from Home and recreated them in the Insteon app they copied to the Home app and work fine. I must note that it is the “time of day” automations that cause the problem. “Sunrise” and “Sunset” rules created in the Home app did not crash the Insteon app. I am using my iPad Pro rather than an AppleTV 4 as the hub for away from home commands and Siri is working well inside and out (most of the time). Again, thanks to all.

[kimballpc]

I am having the same problem. My Insteon+ Hub cannot connect because the app crashes. Specifically, the app cashes if I have Insteon+ Privacy turned on under the HomeKit app. If I turn off Privacy, I can turn on the app but can't add the hub. To add the hub, the app says I have to turn Privacy on. Hence, the big loop. I spoke with Support, and they were of no help. They could only issue me an RMA. So now I have to send back the hub, wait for another and try this again. I do not have any confidence this will work.

[Gerard Gartside]

Hard to believe that this is still an issue nearly two months after the thread was started...

[Craignos]

Hi all,
It seems the crash on launch of the app starts after I start creating some automation in the HomeKit Apple app. Before that it's running ok. I say ok, because the homekit app still show devices not connected until I go to a specific room in my room list, then it connects to the devices. I'm also disappointed that motion sensors aren't supported.

The most frustrating part of this is that there's no acknowledgement neither from Insteon or Apple on what is the issue. Meanwhile I spent CAD$180 for a new hub that is useless.
I'm back running the Indigo software on my old laptop, which works well with ANY Insteon device.

[BarryFrench]

I would like to thank everyone on this thread for helping me end a couple of weeks of frustration. I can confirm that automations created in the Home app crashes the Insteon app. When I deleted them from Home and recreated them in the Insteon app they copied to the Home app and work fine. I must note that it is the “time of day” automations that cause the problem. “Sunrise” and “Sunset” rules created in the Home app did not crash the Insteon app. I am using my iPad Pro rather than an AppleTV 4 as the hub for away from home commands and Siri is working well inside and out (most of the time). Again, thanks to all.

Thanks - worked for me as well.

[JReihsen]

Update: Nope I was mistaken. It still fails.
I believe IOS10.2.1 may have fixed the problem! I was able to open the app without issue. Can someone else verify?

[sfromherz]

Mine still crashes with 10.2.1. iPhone 6 Plus.