I'm trying to troubleshoot a problem I'm sure the solution is out there, but I've read some posts and not getting anywhere, so I'm now posting for some further tips.
I have an Insteon Hub 2245-222 which I'm not able to connect to through the app (or through an Amazon Echo that is connected to it).
The LED is solid Red.
Unfortunately, I did a lot of stuff last night trying to troubleshoot a different network related problem last night. Maybe the problem lays with that. This is what I've done trying to fix the Hub problem.
1. I've unplugged it a few times to see if that would reset it.
2. I tried a Network Reset (press set button rapidly 3 times). It beeps as it is supposed to do, but then NOTHING happens
3. I do not have the hub set to a static IP address in my router
4. I do not have port forwarding set up on the router for this device
5. I checked the ethernet cable connection, unplugged, plugged back in, appears to be snugglyl connected
6. I do see the hub listed on my router as an attached device, and it matches the internal IP address listed when I check http://connect.insteon.com/getinfo.asp
7. When I browse to the address / port listed, I am able to log in with the default username/password (printed on the bottom of the hub) and it gives me a page with the following information:
INSTEON HUB2 Details
Hub2-V04-20140904
PLM Version:9F
Firmware:1010 Build May 18 2016 09:51:34
Insteon ID:"DELETED for PRIVACY"
For device control visit connect.insteon.com
User Manual
Technical Support
8. One kinda dumb question I'm wondering; the Insteon account login that I use when logging into the app, is DIFFERENT than the default username/password printed on the bottom of the hub, right? Just checking to be sure I have that right [thought that would have nothing to do with the LED being stuck on Red, just want to be sure]
I'm not sure what my next step would be. Any ideas?
I have an Insteon Hub 2245-222 which I'm not able to connect to through the app (or through an Amazon Echo that is connected to it).
The LED is solid Red.
Unfortunately, I did a lot of stuff last night trying to troubleshoot a different network related problem last night. Maybe the problem lays with that. This is what I've done trying to fix the Hub problem.
1. I've unplugged it a few times to see if that would reset it.
2. I tried a Network Reset (press set button rapidly 3 times). It beeps as it is supposed to do, but then NOTHING happens
3. I do not have the hub set to a static IP address in my router
4. I do not have port forwarding set up on the router for this device
5. I checked the ethernet cable connection, unplugged, plugged back in, appears to be snugglyl connected
6. I do see the hub listed on my router as an attached device, and it matches the internal IP address listed when I check http://connect.insteon.com/getinfo.asp
7. When I browse to the address / port listed, I am able to log in with the default username/password (printed on the bottom of the hub) and it gives me a page with the following information:
INSTEON HUB2 Details
Hub2-V04-20140904
PLM Version:9F
Firmware:1010 Build May 18 2016 09:51:34
Insteon ID:"DELETED for PRIVACY"
For device control visit connect.insteon.com
User Manual
Technical Support
8. One kinda dumb question I'm wondering; the Insteon account login that I use when logging into the app, is DIFFERENT than the default username/password printed on the bottom of the hub, right? Just checking to be sure I have that right [thought that would have nothing to do with the LED being stuck on Red, just want to be sure]
I'm not sure what my next step would be. Any ideas?
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