Error Message - "Something's Wrong"
I'm trying at add 2nd house through the Insteon ap. We just bought a house and will be moving over slowly over next few months, so don't want to gut the Insteon installation in House A. For House B, I have a 2245-222 hub that a friend gave me, but with a green light on the box, when I scanned the Q code at bottom, I got a message box "Something's Wrong - Something went wrong while configuring your hub."
Wrong 1.jpg
I also tried the method of adding the hub by entering it's device ID, same result. I tried adding without scanning, and ap said "no hubs found own your network". I sent the hub in and had it refurbished, just got it back yesterday from Insteon with a success report. Plugged it in, same result.
I went to the connect Insteon GetInfo page and I do see the hub. So not sure why the Ap can't see it.
Wrong 2.png
I thought maybe I needed to create a new account and start House B from scratch, since maybe the existence of House A in the Ap was causing a conflict. So I signed out, created a new account, tried to scan the Q code, got the same Something’s Wrong message. I sent two emails to Insteon asking for advice, no reply to either.
Any suggestions would be very welcome. Thanks
Wrong 1.jpg
I also tried the method of adding the hub by entering it's device ID, same result. I tried adding without scanning, and ap said "no hubs found own your network". I sent the hub in and had it refurbished, just got it back yesterday from Insteon with a success report. Plugged it in, same result.
I went to the connect Insteon GetInfo page and I do see the hub. So not sure why the Ap can't see it.
Wrong 2.png
I thought maybe I needed to create a new account and start House B from scratch, since maybe the existence of House A in the Ap was causing a conflict. So I signed out, created a new account, tried to scan the Q code, got the same Something’s Wrong message. I sent two emails to Insteon asking for advice, no reply to either.
Any suggestions would be very welcome. Thanks
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