Received replacement hub - how to configure?

[Cscharnagle]

My hub died, Insteon took my old one and sent me a new one. No instructions though. I can’t log into the app. Can someone provide a few directions? Thanks.

[lilyoyo1]

If you did a simple exchange you will have to set your hub up again from scratch. If you did their hub replacement then you should be able to log in as normal.

[Cscharnagle]

Hats what I thought as well. They said all data would be transferred. I tried to log into the iPad app but I just get “circles.”

After plugging the the hub in do I need to press the button on the back? If so, am I looking to have a red or green light?