Push Not Working iPhone SE

[Mike O'B.]

Push notifications stopped working after I upgraded from an iPhone 5 to an iPhone SE. An hour on the phone with Apple customer service and another hour on the phone with Insteon support did not resolve the issue. I have 3 dozen devices operating with hub 2242-222. A hand full of those devices are door sensors for which I have push notifications and email notifications turned on. Prior to getting the iPhone SE both the push and email notification were received when these devices were activated; now only the email notification is received. No changes have been made whatsoever to any device or hub setting. I welcome comments and suggestions regarding how I can get push notifications working again.

[TheKing]

A couple of questions: Do push notifications from other Apps work on the new iPhone SE? Have you checked the Settings-->Notifications-->Insteon to make sure all options are turned on?

[Mike O'B.]

Thanks for the reply and questions. Push notifications do work for the new iPhone SE for other applications and the push notification settings are turned on under Settings-->Notifications-->Insteon. During my time on the phone with Insteon support we deleted and reinstalled the Insteon for Hub app on the iPhone, reset the hub, and deleted/reinstalled one of the Insteon Hidden Door sensors for which push notifications are not now being received.

[TheKing]

Since you are getting Email alerts it seems like the problem is on the iPhone SE side. I assume the iPhone is running IOS 9.3.1 ? I checked the Apple.com forums and found only a few issues with the SE: https://discussions.apple.com/thread...=se%20problems You could enter yours to the user community. I suspect that more issues with the SE will appear as the user base grows.

[Mike O'B.]

Thanks again. I will follow your advice. Yes, my iPhone is running IOS 9.3.1. In an attempt to learn something when I was on the phone with Apple Customer Service, they bumped me up to the second tier of service where more technical information is available, I was told that the routes differ greatly for email, messages, and push notifications; different servers and different protocols. So, what appears to me the user as a simple notification setting, actually results in quite different actions.

[sreid55]

My push notifications stopped working at or shortly after upgrading to 9.3.1 on my 6S+. Reinstalling the app, and the devices in question did not resolve it. I doubt this is an iPhone SE issue. Push notifications are working fine in other apps. If I had to guess, it's something like the developer (Smartlabs) forgetting to renew their Apple push notifications certificate. If that't the case (and I suspect it is), if they simply renew the certificate it should start working, without needing to update the app.

[kenrok1]

My wife has a iPhone 6 running iOS 9.3.1 and push notifications are working fine for for her, she is using app ver 1.12.2

I have an iPhone 6 running iOS 9.3.1 and push notifications were working for me on app ver 1.12.2 but I installed the beta app v1.13 and they stopped working... I have since removed the beta app and the hockey profile required to run the beta app and removed and re-installed v1.12.2 but I still can not get push notifications working again

[kenrok1]

they released app ver 1.13.0 update yesterday and since installing it (the non-beta version) push notifications are once again working for me... if you haven't updated your app yet you may want to try this

[sreid55]

Confirmed... After updating to 1.13.0, push notifications are once again working for me.