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Replacing a defective 2242-222R Hub with a new one

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    #1

    Replacing a defective 2242-222R Hub with a new one

    Hi,

    ​I just received a 2242-222R Hub to replace my defective one (same model), which died after only few weeks of use. I plugged the new Hub into the router and powered it on. HouseLinc can see the new Hub and I am able to control the light bulbs as well. No problems here. The issue I am experiencing is that when I launch the SmartHome iPhone App, it is unable to connect to the new Hub. I suspect that the app is still trying to connect to the old Hub, which is no longer in my possession. How can I fix this? Or am I supposed to create a new SmartHome account with a different email address? (I'd rather not, if possible). Thank you in advance for your help.
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    #2
    The cloud doesn't know that you changed Hubs. Create a new account using you current credentials. If that doesn't work, try here: [url]http://forum.smarthome.com/topic.asp?TOPIC_ID=8037[/url]
    Message from Forum Admin: stusviews passed away in April 2018. Stu was a huge fan of Insteon and a huge presence on both the Smarthome and Insteon forums, helping thousands of us along the way (he had nearly 20,000 posts to his name). We thank him for his contributions, dedication, and passion for making the Smart Home a reality. He will truly be missed.
    Saving energy is not always free. Be a world saver.

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      #3
      Hi,

      Thanks for replying. The topic you linked to doesn't seem to relate to the issue I am having. It's about a buzzlinc.
      I tried creating a new account using the same email address but I was unable to (Failed to create account. Please try again).
      Maybe you meant to link to a different topic (one that explains how to create a new account with the same emaild address) but mistakenly linked to the buzzlinc instead? But thank you for your time nonetheless!
      Last edited by maurizioit; 01-02-2015, 06:30 PM.

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        #4
        Oops, forum mix-up. Try here: [url]http://forum.smarthome.com/topic.asp?TOPIC_ID=14625[/url]
        Message from Forum Admin: stusviews passed away in April 2018. Stu was a huge fan of Insteon and a huge presence on both the Smarthome and Insteon forums, helping thousands of us along the way (he had nearly 20,000 posts to his name). We thank him for his contributions, dedication, and passion for making the Smart Home a reality. He will truly be missed.
        Saving energy is not always free. Be a world saver.

        Comment

          #5
          Thank you for the info! That really helped. I just emailed them. It's just a matter of waiting now...

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