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    Subscription and old email address

    Hi there,
    I try to help a disabled friend who has an working Insteon account with an email address but this one is no longer in use !
    Is it possible for him to change the email address so he can bought an abonnement and keep all his configurations?
    Thanks a lot

    #2
    Hello,
    Insteon tech support responded to my request, thanks to them.
    For those who would be in the same case, you must send them the old and the new email address and a photo of the Hub information linked to the account.
    Thanks

    Comment


      #3
      Hi, Please contact Insteon support directly. This is something we'd be happy to help you and your friend with.

      Comment


        #4
        [USER="20509"]Linda5638[/USER] Have you emailed support directly at [B][EMAIL="support@insteon.com"][B]support@insteon.com[/B][/EMAIL] [/B]or at [url]https://www.insteon.com/support[/url] ?
        We're happy to help!

        Comment


          #5
          I'm also facing the issue, please help me to resolve this issue.
          Last edited by INSTEON John; 08-21-2023, 09:42 AM. Reason: Erased hidden code linked to a non-relevant web site like spam

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