if you have an Apple Watch and download the latest WatchOS the Insteon app will no longer work in the watch until Insteon updates it. The phone app works fine on ios12
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WatchOS 5 breaks the Insteon app
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I just got an Apple Watch 4. There isn't even an option to install the Insteon app. I hope this is fixed quickly. That was one of the reasons why I bought the watch.
Between this and the new Alexa app's "there was a problem" message, I am worried about future Insteon compatibility with apps.Last edited by LakeRat; 10-10-2018, 04:12 PM.
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Here's what Insteon support told me about this:
"I apologize about the issue you are experiencing with your Apple Watch and the Insteon for Hub application. We are currently aware that with the latest OS5 update for the Apple Watch, the Insteon for Hub application will no longer function. Our development team is looking into this and we hope to have an update to share with you soon."
Hopefully, they will have this up and running again quickly.
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WatchOS 5 came out on September 17th. IOS and Watch OS are updated every 12 months. So, 1/6th of this version's life is already over.
If Insteon cannot be loyal to their customers, how can they expect us to be loyal to them? The company needs to stop acting like this is a hobby for us. We spend large amounts of money to get all of the Insteon components for our installations. If they want Insteon to succeed, they will have to show that they have not abandoned us.
Insteon, please update your software!
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I would probably reach out to the guys over at Homeboy to see if they could add support to their app for watchOS. http://homeboycontrol.com/
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It's now been 4 months since watchOS 5 came out. No Apple Watch updates to the app yet. It's beginning to look like Insteon doesn't care any more, even though their SmartHome.com website is still pushing Apple Watch compatibility.
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I asked Insteon Support about the status and their reply is below. They actually suggested using another App until theirs gets fixed. It doesn't give me much hope. Not thrilled with the other app either.
Thank you for contacting Insteon Technical Support.
We are currently in the process of going through the app for updating but we currently do not have an ETA. As for the Apple Watch; although the Insteon for Hub app does not work directly with Watch OS5, we are recommending that you look at the app "Yonomi" which integrates with our Hub and has an Apple Watch app.
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Originally posted by kwoodford View PostI asked Insteon Support about the status and their reply is below. They actually suggested using another App until theirs gets fixed. It doesn't give me much hope. Not thrilled with the other app either.
Thank you for contacting Insteon Technical Support.
We are currently in the process of going through the app for updating but we currently do not have an ETA. As for the Apple Watch; although the Insteon for Hub app does not work directly with Watch OS5, we are recommending that you look at the app "Yonomi" which integrates with our Hub and has an Apple Watch app.
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Unfortunately, Insteon has an abysmal record for software creation. Takes an extremely long time for updates and even the apps they have made (for Windows especially) were... um... not very professional. I'm guessing they are outsourcing this work so that it doesn't get a high priority or sufficient oversight. (I wrote my first program in 1966 so I have some expertise in this area).
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Originally posted by Tom Notta View Postif you have an Apple Watch and download the latest WatchOS the Insteon app will no longer work in the watch until Insteon updates it. The phone app works fine on ios12
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