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Lost live remote mobile view on phone app

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  • Lost live remote mobile view on phone app

    one of my HD outdoor cameras suddenly stopped being viewable on my mobile phone.
    The camera is model 2864-232
    Still can see live feed on my PC with IE.
    All port forward and router settings match camera.
    I rebooted router, restarted phone, pulled power from camera and restarted but no good.
    Anybody have a suggestion on what next move should be?
    thanks
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