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2474DWH 2 Wire Dimmer switch failure

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    2474DWH 2 Wire Dimmer switch failure

    I've had a couple of these fail. Yesterday another one did so. It just stopped working. I can manually turn the light on and off at the switch but there is no remote control. Using Indigo 7.2 I tried to sync the device and it failed to communicate. Anyone else having these kind of problems with this dimmer switch. I have RF units throughout the house so I don't think the signal is the problem. Is there a fix for this? Thanks!

    #2
    Its an incandescent bulb of at least 60 watts. When using Indigo define and sync I'm getting Failed to Communicate with device. Personally I think the switch has gone bad; this has happened before. Not thrilled at having to replace these so often. At $50 a pop this gets expensive.

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      #3
      If less than two years old. Call Technical Support and use the two year warranty to get replacements.

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        #4
        Issue resolved for the time being. Contacted Insteon Tech Support. Here's their response:

        Please follow the instruction below to factory reset the two wire dimmer switch.

        1. Pull the set button out by using a flat headed screw driver the unit will power off.
        2. Wait for 10 seconds and then press and hold the set button in until the unit emits a long beep.
        3.Once the beep stops let go of the set button and try to sync using the indigo software.

        While there was no beep on reset I was able to Define and Sync via Indigo. Was able to resolve the same issue on another switch as well. Happy camper here (for now).

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