Discount working?

[timx]

On the Insteon store website, I get a pop up indicating 10% discount is available for new users. I enter email and a discount code is displayed. I then add products to basket, go to checkout, enter shipping info, credit card, and code and discount is applied. Then after entering email, the discount is removed. I tried again with different email to no avail.

While I purchased lots of Insteon devices years ago from Smarthome, I would have figured I’m technically a new customer as it’s now a new company. Is the discount supposed to work?

Thanks,
-Tim

[brent.insteon]

Tim, if you have not purchased directly from Insteon since June 2022, you are considered a "new customer" as you would not have account in our store system. We do have folks using that code so I am not sure why it is not working for you. Maybe try an alternate browser?

[aaron1010]

Your browser might have cookies from previous interactions with the Insteon store that are preventing the new user discount from being applied. I suggest clearing your browser's cookies and cache before attempting the purchase again.