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Only High & Med speed works

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    Only High & Med speed works

    This is a new installation for the fan and fanlinc. I am trying to control with just app on my phone. After I add the device from the app I can control lights correctly. When I select high or medium fan speed it responds. But if I select low or off it will not respond, it will go back to the last fan selection and will turn on the lights.

    Because this is a new fan installation also I did not know what speed the physical fan pull chain was selected to. Once I wired it all up and turned it on I was able to go through the fan speeds with the pull chain to determine what was high speed. I went through and did a factory reset on the fanlinc after pulling the fan pull chain each time just to make sure I have it on the correct setting and turned the power off/on at the breaker.

    I am installing two fans and both are responding the same way so don't think it is a bad fanlinc. The fans do not come with a remote so that's not the problem either. Any help would be much appreciated!
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