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unable to deleted inoperable wall plug with app or web interface

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    unable to deleted inoperable wall plug with app or web interface

    A insteon wall plug failed due to moisture issues. I can't delete the old plug from the app, in fact I can't set up new scenes as well. I changed the name of the old plug in the app, but it still wont allow me to delete the inoperable plug. Here is what I have tried

    1. before changing the name I simply went to the plug in device menu, when selecting I get the following message: "Error, we were unable to reach your device. Please ensure the device is connected" Then I click ok to the message, then I go to device setting and same message appears. Ive actually tried enough time where I can hit "delete device" but it just locks up the app.
    2. Ive changed the name of the device (the old broken plug, both top and bottom outlet) Then I have installed new device, it will only work manually because it wont allow and programing, app gets stuck on old device name

    please help, thanks, gene
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