A insteon wall plug failed due to moisture issues. I can't delete the old plug from the app, in fact I can't set up new scenes as well. I changed the name of the old plug in the app, but it still wont allow me to delete the inoperable plug. Here is what I have tried
1. before changing the name I simply went to the plug in device menu, when selecting I get the following message: "Error, we were unable to reach your device. Please ensure the device is connected" Then I click ok to the message, then I go to device setting and same message appears. Ive actually tried enough time where I can hit "delete device" but it just locks up the app.
2. Ive changed the name of the device (the old broken plug, both top and bottom outlet) Then I have installed new device, it will only work manually because it wont allow and programing, app gets stuck on old device name
please help, thanks, gene
1. before changing the name I simply went to the plug in device menu, when selecting I get the following message: "Error, we were unable to reach your device. Please ensure the device is connected" Then I click ok to the message, then I go to device setting and same message appears. Ive actually tried enough time where I can hit "delete device" but it just locks up the app.
2. Ive changed the name of the device (the old broken plug, both top and bottom outlet) Then I have installed new device, it will only work manually because it wont allow and programing, app gets stuck on old device name
please help, thanks, gene