This has been driving me nuts for months, and the fact that it's been an issue for years is disappointing to say the very least. I contacted Insteon support and was again disappointed that they are not aware of the bug in the Android app. The support person used an iPad and was able to delete the device from the scene without an issue, of course.
It’s clearly been an Android Insteon app problem for years now and yet Insteon still has not updated their documentation for their support team so that they can immediately ask “Are you running the app on Android?” and if the answer is "yes," then the reply should be straightforward that, “There is a bug in the Android app that does not properly delete devices from scenes. You will need to use an iOS device until we are able to fix that bug.”
The Android Insteon app appears to delete the device, but it’s actually only deleting it from the hub’s scene record. The device never beeps or reacts to a scene deletion command and continues to respond to scene commands. There is no error in the Android Insteon app. It incorrectly assumes the deletion worked properly.
It’s also a Windows (not Windows Phone, but the desktop version of Windows) Insteon app problem. Deleting a device from a scene in the Windows Insteon app causes the hub to beep, but eventually times out trying to delete the device, showing the message:
Failed to Remove
Failed to Remove <device name> from <scene name>
With two buttons:
There is no way to exit the delete device action once started. You either click “Try Again” forever or you click Remove Device.
I am looking for a workaround and might even build a tiny little website based on my developer access that will simply allow you to delete devices from scenes! No matter what, I'll post back here when I have a solution (and no, borrowing an iOS device is not a solution!)
It’s clearly been an Android Insteon app problem for years now and yet Insteon still has not updated their documentation for their support team so that they can immediately ask “Are you running the app on Android?” and if the answer is "yes," then the reply should be straightforward that, “There is a bug in the Android app that does not properly delete devices from scenes. You will need to use an iOS device until we are able to fix that bug.”
The Android Insteon app appears to delete the device, but it’s actually only deleting it from the hub’s scene record. The device never beeps or reacts to a scene deletion command and continues to respond to scene commands. There is no error in the Android Insteon app. It incorrectly assumes the deletion worked properly.
It’s also a Windows (not Windows Phone, but the desktop version of Windows) Insteon app problem. Deleting a device from a scene in the Windows Insteon app causes the hub to beep, but eventually times out trying to delete the device, showing the message:
Failed to Remove
Failed to Remove <device name> from <scene name>
With two buttons:
- Remove Device (force-removes it from the hub, which only deletes it logically – the device is not really deleted from the scene and continues to respond to scene commands)
- Try Again (repeats the process with the same results)
There is no way to exit the delete device action once started. You either click “Try Again” forever or you click Remove Device.
I am looking for a workaround and might even build a tiny little website based on my developer access that will simply allow you to delete devices from scenes! No matter what, I'll post back here when I have a solution (and no, borrowing an iOS device is not a solution!)
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