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  • Can't remove switch from scene

    Hello,

    I've got a problem where I can't remove a switch from the scene. The switch is no longer listed in the app, but it continues to respond to the scene. I don't want to recreate the scene as it's complex.

    I've removed the device from the scene, but it still responds.

    I've deleted the device from the hub, but it still responds.

    I've done a hard reset on the switch, it stopped responding, but now I get a red indicator on the scene.

    I re-added the device to Hub, still the red indicator.

    I re-added the device to the scene, everything works.

    I removed the device from the scene once more, and it still responds to the scene.


    Like I said, I really don't want to delete & recreate the scene - how can I fix this?

  • #2
    Did you every get a resolution to this? I have had this problem since 2014. This only happens with Android devices.

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    • #3
      If the switch is only responding to the scene command coming from the app and nothing else you can assume that the software is not successful in un-linking the switch from the Hubs PLM even though the software shows it is no longer a part of that scene. If that is the case you can manually unlink the switch from the Hub.

      - Put the switch into unlink mode
      - Go to the Hub and press and hold it set button until you get a double beep.


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      • #4
        Same problem here, but I don't want to remove the device from the hub-- just one scene. The scene no longer shows the device, but the activity previously assigned to that device still occurs.

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        • #5
          If the device does not shoe in the scene, but still responds, then there's no choice. Manually remove the switch as suggested by SeanM and the re-add it.
          Stu's Views is Education and Fun. What do YOU want to VIEW today?
          MathLandia High school mathematics learning fun.
          Both Stu's Views and MathLandia are free websites that do not sell anything.
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          Please don't PM with questions that can be asked in a forum.

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          • #6
            I manually unlinked the switch as suggested above and deleted it from the Insteon app (Android). The scene still controls the switch.

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            • #7
              I've seen this issue with several of my devices and scenes. I'm not crazy about doing this, but given the large number of changes/adds/deletes I've done to my configuration over the years, I've decided to do a compete reset on my system come spring (devices and hub). Won't have time or access to do it until then.
              Hub II, V5714,stage server
              Samsung Galaxy S5 / Android V6.0.1, app V1.9.10 (239)
              Samsung Galaxy Tab A, Android V7.1.1, app V1.9.10(239)
              Google Wifi (mesh)
              45+ insteon devices

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              • #8
                Originally posted by Drew View Post
                I manually unlinked the switch as suggested above and deleted it from the Insteon app (Android). The scene still controls the switch.
                You may need to do a Factory Reset as described in the full Owner's Manual. There is no shortcut, you must follow each step.

                Did you get the long beep?
                Stu's Views is Education and Fun. What do YOU want to VIEW today?
                MathLandia High school mathematics learning fun.
                Both Stu's Views and MathLandia are free websites that do not sell anything.
                Saving energy is not always free. Be a world saver.

                Please don't PM with questions that can be asked in a forum.

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                • #9
                  By "Long Beep", if you mean the beep from the hub confirming the unlink, yes.

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                  • #10
                    No, the long beep from the device that you are factory resetting. I never timed it, but it's in no uncertain terms much longer than a few seconds. Make one wonder if it will ever stop.
                    Stu's Views is Education and Fun. What do YOU want to VIEW today?
                    MathLandia High school mathematics learning fun.
                    Both Stu's Views and MathLandia are free websites that do not sell anything.
                    Saving energy is not always free. Be a world saver.

                    Please don't PM with questions that can be asked in a forum.

                    Comment


                    • #11
                      Ugh I am having the same issue and I even went so far as to delete the scene entirely and recreate it and the device still gets triggered!

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