Insteon Hub not working after power outage

[paulrjacobs]

My Insteon Hub is not working after a power outage. I'm getting an amber light on both my router and the hub cable connection. I get the triple beep when trying the network reset but no single beep after. The front LED is red.

My memory is hazy but this may be my third one of these, it's my second for sure. Is there a newer, better model? It's a 2245-222.

[SeanM]

The 2245-222 is the current model, and does need internet.

If that amber light on the router is on the connected port, or the port you plugged the Hub into, you might first try swapping ethernet cables, and if that doesn't work then call Insteon for a replacement since the NIC card is not responding.

support@insteon.com

Diagnostic instructions:
https://www.insteon.com/support-know...on-diagnostics

[paulrjacobs]

I'll try the cable but the chances that a cable stopped working after a power outage strike me as approaching zero?

[SeanM]

Agreed....but better safe than sorry.

[paulrjacobs]

Is there a general problem with a capacitor going on that piece of equipment? A general issue with it having trouble after a power outage?

[SeanM]

On older versions I saw some power supply issues but not on the ones within the past year or so. Here is some threads if you are wanting to attempt that repair.

https://forum.insteon.com/forum/main...ot-powering-on

https://forum.insteon.com/index.php?...-after-2-years

[paulrjacobs]

It's not the cable. A new one will be here tomorrow. I can't get into the app to delete everything since it can't talk to the hub. Someone said try the Win 10 app but that doesn't work other. How do I switch?

[SeanM]

I would use their migration process since they say they can provide the service outside of warranty. You probably just buy a new Hub if its out of warranty, but ask for a discount :

https://www.insteon.com/support-know...ew-insteon-hub


If you go it alone there are few paths***:

1. The safe approach, if you want to use the same email address for your account, is to send a picture of the bottom of the failed unit, so they can see the ID, to: support@insteon.com. Ask them for a list of devices, for back up, and to delete your account. After they confirm the deletion you can create a new account, using the same email address, and set up the new Hub.

2. If you are feeling adventurous, on the Windows 10 app, you could log in to your account, delete the current Hub and add the new one. It may be that easy, but it may not be. If it fails see option 1.

3. If you have another email address, you can create a new account and just add the devices to the new unit.


***If you are not going through their migration service it is recommended that you factory reset all your devices before adding them to the new Hub. The reason is that all the devices will still have a registry of the old Hub in their DB's and, simply, cause them to waste retry attempts looking for the old Hub.