So like many my hub went out but Insteon made good on it and sent me a new one. The hub arrived today and of course it is useless unless i create a new account because the app won't do anything without finding the hub it is linked to. I called Insteon to delete the hub from my account or delete my account altogether. I thought a call would be faster, but I was wrong. I was told they would send me an email I would have to reply to, with a picture of the bottom of my old hub (I threw it away but fortunately hadn't taken out the trash). I asked how long this would this take as 1/2 my home automation was already down about 2 weeks. She said they were done for the day so I would have to wait until tomorrow. Why didn't they just delete the old hub when I sent them this to get a new one? Seems like they would know the issue I would have. I don't want to create a new account under another email as everything else is linked to the existing address.
I'm really tempted to just trash the new hub as well. Insteon was already problematic, I'm limited to the range of the hub which only covers about 1/4 of my house. I have WEMO everywhere else that just requires WIFI which has coverage everywhere and actually works better. May just go buy some more WEMO devices.
I'm really tempted to just trash the new hub as well. Insteon was already problematic, I'm limited to the range of the hub which only covers about 1/4 of my house. I have WEMO everywhere else that just requires WIFI which has coverage everywhere and actually works better. May just go buy some more WEMO devices.
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