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iPad Can Connect, iPhone Cannot

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    iPad Can Connect, iPhone Cannot

    The Insteon app on my iPhone errors with, "Unable to establish a connection with your Insteon Hub." I get the same error when connected to wi-fi or cellular network.

    The Insteon app on my iPad connects without issue. I'm using the same credentials on both devices. I logged out and back into Insteon on my iPad and it works perfectly.

    I do receive notifications from the Insteon app on my iPhone so it appears to be authenticated.

    Insteon hub v2245-222
    My iPhone is running iOS v12.4.9
    I'm using the "Insteon for Hub" app on both my iPad and iPhone
    Last edited by ucdscott; 01-12-2021, 03:24 PM.

    #2
    Are both devices connecting to the same lan, or is one connecting to a guest network or a wifi extender?

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      #3
      Both devices are on the same LAN as the Insteon hub. I'm a 20 year IT vet; there's nothing wrong with my network.

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        #4
        TFitzpatri8 What info do you need to troubleshoot this issue? Should I call support?

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          #5
          If you don’t find your answer here in the user-to-user forums, that’s what I’d do.
          Last edited by TFitzpatri8; 02-06-2021, 05:33 PM.

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