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    Unable to Connect App to Hub

    I have the Insteon app v 1.9.8 installed on a Pixel 2 running Android 10.

    I am unable to get the app to connect to the hub (Hub 2 - 2245-222). The hub is running firmware version 1018. I have run the diagnostics on the hub and all tests pass.

    I have verified that the hub is on the same network as the WiFi access point that the phone is connected to in the house. The hub is accessible using a web browser and the username and password printed on the back of the hub.

    When I open the Insteon app, log in, and have the app search for the hub, I always get the result that the hub is not found.

    Any suggestions on getting the app to be able to find and connect to the hub?

    #2
    Is this a brand new hub or used hub?

    Comment


      #3
      On a computer on the same LAN network go to: http://connect.insteon.com/getinfo.asp

      If 'configured connect account' says 'true' you will need to contact support@insteon.com and have them clear the old account.

      Comment


        #4
        It's a brand new hub.

        The getinfo page does say "Configured Connect Account: TRUE'

        I'll give contacting support a shot.

        Thanks.

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