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Can't Update Keypad Button Count from 6 to 8 in Lighting App

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    Can't Update Keypad Button Count from 6 to 8 in Lighting App

    I bought a hub to replace my ISY device and have been using the Insteon Lighting app to try and create scenes. My original installation of lighting switches dates from around 2008 (8 - Keypads, ~30 dimmers) . Many have failed over the years and been replaced but some of the originals are are still working.

    I noticed when I started using the Lighting app that my old 8 button keypads (2486D) are identified as 6 button once registered (have tried to remove and re-register multiple times - same result); that the button status line is slow to read when I am in edit device mode and that; when I try and toggle from 6 to 8, the change 'sticks' initially in the app but then in a few seconds jumps back to 6 within a few seconds. I have not successfully been able to program the Main button in the app as a result on these switches.

    The keypads in question can be programmed manually but of course that defeats the purpose of having the hub and using the app.

    Is this a known issue? Is there a work around?

    #2
    Glad to see the hubs are working again. Also glad my procrastination was rewarded and the cavalry came over the hills waving a subscription service . I happily signed up.

    just seeing if this post I had made can get bumped back to the top for any thoughts/solutions or just to put this issue in the queue of things to hopefully get fixed.

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      #3
      I'm delighted, the problem came from the decoder for me so they changed it to me

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