Hello Everyone,
I have recently purchased more than a thousand USD of Insteon Devices (hubs, cameras, switches, plugs, detectors…)
However, I cannot detect my hub anymore !
I had once ( few days ago) created an Insteon account
I had once detected it (and added one or two devices to it, and got it working properly)
But now, since 2-3 days (I had to change my modem router, because of a hardware failure), my Hub is not detected anymore
(of course, the new modem router is perfeclty configured and works perfeclty)
- I have done all what I could in order to detec it...
- I have done a complete factory reset of the hub (many times)
- I have carefully checked (and also factory reset) my modem router’s network settings
- I have de-installed and re-installed the Insteon App many times
- I have downloaded and tried (without succes) many different versions of the Insteon App (iOS, Windows, Android…)
- I have successfully logged into my Insteon account (at [URL]https://connect.insteon.com[/URL])
[IMG]file:///C:/Users/hdoph/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg[/IMG]
Now, I am pretty sure the Insteon hub itself is working well, The factory reset performed well, the diagnostic beep were OK, the led colors and status are OK, so …. I feel like there is an “Account” issue
I cannot delete my accounts (in order to re-create them) because I cannot log in the App anymore
Can you please check for me what the situation is, and why I do not detect my hub anymore ?
Thank you very much
Kind regards
dpb
I have recently purchased more than a thousand USD of Insteon Devices (hubs, cameras, switches, plugs, detectors…)
However, I cannot detect my hub anymore !
I had once ( few days ago) created an Insteon account
I had once detected it (and added one or two devices to it, and got it working properly)
But now, since 2-3 days (I had to change my modem router, because of a hardware failure), my Hub is not detected anymore
(of course, the new modem router is perfeclty configured and works perfeclty)
- I have done all what I could in order to detec it...
- I have done a complete factory reset of the hub (many times)
- I have carefully checked (and also factory reset) my modem router’s network settings
- I have de-installed and re-installed the Insteon App many times
- I have downloaded and tried (without succes) many different versions of the Insteon App (iOS, Windows, Android…)
- I have successfully logged into my Insteon account (at [URL]https://connect.insteon.com[/URL])
[IMG]file:///C:/Users/hdoph/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg[/IMG]
Now, I am pretty sure the Insteon hub itself is working well, The factory reset performed well, the diagnostic beep were OK, the led colors and status are OK, so …. I feel like there is an “Account” issue
I cannot delete my accounts (in order to re-create them) because I cannot log in the App anymore
Can you please check for me what the situation is, and why I do not detect my hub anymore ?
Thank you very much
Kind regards
dpb
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