Yes I agree ,but when only one company supports a device it's hard to let go especially when they had support and then pulled it.
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Alexa Integration Issues?
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Originally posted by Isaac View PostWe’ve been working with the Amazon Alexa team on two issues:
1 – customers seeing duplicate devices in their Alexa apps
and more critically...
2 – some customers are suddenly unable to control their Insteon devices from Alexa GUI or VUI (they would still be able to control through our IFH apps)
Amazon has acknowledged that these issues are on their end and that they impact other smart home partners, not just Insteon integrations. Also, the two issues appear to share the same root cause. If you have duplicate device entries within the Alexa app, you will most likely have errors when attempting to control devices.
The Alexa group has indicated that this is high priority for them and that they will try and get a hotfix deployed this week. The fix is expected to restore the ability to control Insteon via Alexa but it will take more time to remove the duplicate entries.
We apologize for any inconvenience this has caused.
-Isaac
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Originally posted by PeterAquino View Post
The issue is not fixed. I continue to receive the following message at least once per day: "The Insteon hub that the [light] is connected to is not responding". I can fix the issue (temporarily) by asking the Echo to discover devices.
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For those that are still experiencing Alexa issues, please private message me with the following:- The Alexa error message (please write out the exact message you are receiving)
- The date and time that you experienced the error (please specify time zone)
- Your Insteon Hub ID (can be found on the underside of your Insteon Hub or within the app under Settings > House)
Thank you,
IsaacLast edited by Isaac; 12-05-2017, 10:56 AM.Insteon Stats
User since: 2005
House has: 35 devices (+ 20 or more so for testing)
Managing with: Hub 2 & Director
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I've definitely experienced this issue intermittently over the last year or so and, while it's been annoying, it hasn't happened frequently enough to be too agitated. When the integration stops working, I've typically done some combination of rebooting things and waiting a bit to get Alexa talking to Insteon again. I hadn't tried re-discovering, but will do that to see if it works.
But over the last week or so, things have gotten *significantly* worse. It's happened pretty much every day and I've had trouble getting the integration working again...which led me here. So the issue is most definitely not fixed, from my point of view. Just wanted others to know that it's not just you.
Isaac, thanks for the offer. I'll reach out privately as well.
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Originally posted by jmsrolls View PostMy Insteon scene turns my house lights on at sundown. "Alexa, turn off the night lights" used to turn them off but no longer. Now Alexa tells me that the Insteon hub is not responding.
Is anyone working on a solution?Message from Forum Admin: stusviews passed away in April 2018. Stu was a huge fan of Insteon and a huge presence on both the Smarthome and Insteon forums, helping thousands of us along the way (he had nearly 20,000 posts to his name). We thank him for his contributions, dedication, and passion for making the Smart Home a reality. He will truly be missed.
Saving energy is not always free. Be a world saver.
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Have you reached out to support?Message from Forum Admin: stusviews passed away in April 2018. Stu was a huge fan of Insteon and a huge presence on both the Smarthome and Insteon forums, helping thousands of us along the way (he had nearly 20,000 posts to his name). We thank him for his contributions, dedication, and passion for making the Smart Home a reality. He will truly be missed.
Saving energy is not always free. Be a world saver.
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It's not actually an iOS app. It's an Alexa app written for iOS. As lilyoyo1 mentioned, you need the device the app is meant to control.Message from Forum Admin: stusviews passed away in April 2018. Stu was a huge fan of Insteon and a huge presence on both the Smarthome and Insteon forums, helping thousands of us along the way (he had nearly 20,000 posts to his name). We thank him for his contributions, dedication, and passion for making the Smart Home a reality. He will truly be missed.
Saving energy is not always free. Be a world saver.
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Read this forum on Alexa. I get "insteon hub is not responding". Indeed the insteon apps appear to work well. But the issue is not fixed by Amazon. Indeed I noticed it has gotten more frequent. Never had problem before and have been using insteon with Alexa from the start. Re discovery in Alexa app almost always corrects but recently the problem reoccurs more frequently. See no duplicates in Alexa app or insteon app. Amazon just recently released update and they have had problems with iOS app with eg their music not showing in app but this was quickly fixed by them. Have not tried logging out etc as seems this is temporary fix anyway. Seems to be something with cloud talking to cloud.
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