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HUB died...purchased new one, but how to configure?

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  • HUB died...purchased new one, but how to configure?

    So my 2245-222 Hub that I have owned for 2 years and 5 months died. I wondered why my schedules weren't working and found that the Hub had no light. I switched outlets, and then checked the cord with a multi-meter, which was fine. So I purchased a new 2245-222 Hub...

    I assumed that I could just plug this one in, use the app on my Android phone to find it and log in and it would automatically sync everything and I'd be back in business. But I couldn't get the app to recognize the Hub. It would fail to find it on the very last step of the login process.

    So I did a bit of searching and found an Insteon article (http://www.insteon.com/support-knowl...ew-insteon-hub) that basically says I have to do the unthinkable...remove all my scenes, remove all my devices and links and even DELETE my account and then start all over!!!! Say what??!!

    Not going to happen. I have over 10+ years worth of Insteon setup of all kinds of devices, all over my entire house; some FanLincs that are buried in the ceiling, and some micro dimmer modules that are buried under insulation in the attic (inside of junction boxes). And, everything works great except for the Hub dying and my schedules, and not being able to use the App.

    I sent an email to support about my dilemma, but have not heard back yet (it's been almost 2 days). The latest threads I found here on the topic are over a year old, so I figured maybe someone has updated info, and this is no longer the method to replace the Hub?

    Please tell me it ain't so...

  • #2
    Good luck. Lots of people seem to be dealing with dead Hubs lately (mine died about a week ago). The best option I've seen so far is Charlieo's recent post about replacing some of the electrical components to fix a known cause of this. If that works, then you have your old hub back and no need to buy or configure a new one. I plan to try this as an intermediate step, but honestly this is signaling to me that its time to start a painful transition away from Insteon (or possibly bite the bullet and finally get an ISY, but I just can't justify the cost of that simply to allow easy link table maintenance and device swaps).

    Comment


    • #3
      Say it isn't so? Would if I could, but I can't. As odd as this may sound, your path of least resistance may be to repair your original unit, not replace it. Do you have any experience with a soldiering iron?

      I found the "official" procedure for replacing a Hub here: http://www.insteon.com/support-knowl...b?rq=Migrating

      FWIW, I find the replacement process less frustrating when I start with a list of module addresses. If you have to do a swap, it is worth emailing support and waiting a couple of days for the response--adding devices by address is FAR easier than walking the house (or opening electrical boxes in the case of embedded modules) to do the Set button hold/tap on each.

      The reason you can't just swap new-for-old Hub goes back to a few original Insteon design decisions. Insteon device addresses are hard-coded at the factory for security, to prevent a troublemaking neighbor from spoofing your address and tracking activity or taking control of your system. More advanced/expensive Insteon controllers and software spend quite a bit of time and effort incorporating and maintaining link table editing functions into their products, and generally require updating each time a new device hits the market. Products that feature link table editing can perform faster device swaps because they can just substitute one address for another.

      Alas, the Hub is sold so inexpensively in part because of the features it *doesn't* have. None of the Insteon Hubs offer link table editing, they use a simpler method to "simulate" a Set button press, then allow the firmware in the modules themselves to handle all the link table database issues specific to that device. Thus the challenge with replacing a failed unit when you have a larger installation.

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      • #4
        It may be a coincidence, but didn't these all die right after an firmware update?

        Comment


        • #5
          Originally posted by svento View Post
          Good luck. Lots of people seem to be dealing with dead Hubs lately (mine died about a week ago). The best option I've seen so far is Charlieo's recent post about replacing some of the electrical components to fix a known cause of this. If that works, then you have your old hub back and no need to buy or configure a new one. I plan to try this as an intermediate step, but honestly this is signaling to me that its time to start a painful transition away from Insteon (or possibly bite the bullet and finally get an ISY, but I just can't justify the cost of that simply to allow easy link table maintenance and device swaps).
          do you have a link to this post? My hub died today and I'd like to take a crack at fixing it before i have to go through setting everything up again.

          Comment


          • #6
            Electrolytic capacitors seem to be a weal spot for Insteon devices. Especially one with the small AC powered switching power supply. Most go a few months past the two year warranty.
            Like the 2413 PLM, Hardware V2 2443 Access Points even the I/OLincs.
            I have the list of replacement caps for the 2413 PLM and V2 Access Points.
            I can open up a 2445-222 HUB and see what it uses.

            Comment


            • #7
              Originally posted by BLH View Post
              Electrolytic capacitors seem to be a weal spot for Insteon devices. Especially one with the small AC powered switching power supply. Most go a few months past the two year warranty.
              Like the 2413 PLM, Hardware V2 2443 Access Points even the I/OLincs.
              I have the list of replacement caps for the 2413 PLM and V2 Access Points.
              I can open up a 2445-222 HUB and see what it uses.
              Oh wait - if there's a two year warranty then mine should still be under warranty. I thought it was a 1 year warranty.

              Comment


              • #8
                The 2245-222 HUB Manual indicates a two year warranty.

                My last post did have a mistype in the HUB part number.

                Comment


                • #9
                  I have 2 hubs that have died in the past 2 months, interestingly after the firmware update, both just outside 2 year warranty, searched for Charlieo's post about fix but do not see it, can you send a link? Read elsewhere that C7 capacitor is a problem, but also saw maybe C4.

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                  • #10
                    For the 2245-222 HUB II.
                    The older 2242-222 HUB has different C designations.

                    C7 looks like it maybe in the Zero Crossing circuit. It could be the issue.
                    I always suspect the two in the Switching Power Supply. C11 and C13 may also be a problem. As the 2413S PLM is famous for the two capacitors failing in the switching supply. The HUB looks similar.

                    I would make sure C11 and C13 where low ESR or rated for Switching Supplies.
                    Last edited by BLH; 07-31-2017, 03:17 AM.

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                    • #11
                      Thank you, yes Hub II. I didn't mind replacing one hub, but now the other, I think this is going to be a common thing, they appear to be junk, so I would like to know how to repair instead. Cost is one thing but reset-up is sooooo involved too. Wish I could find the mentioned post by Charlieo to see what worked for him, but forum search reveals nothing.

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                      • #12
                        Mine died like 2 weeks ago as well. Weird these sudden deaths. I have had no luck trying to get the new hub setup with my existing account. Waiting for a response from support as well. I'm guessing in the end the only way to get it working will be to setup a new account. Stupid.

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                        • #13
                          My Hub (2245-222 HUB II) died last week (3 years in service) and I have a large installation. I was able to fix it by replacing C7, a 47uF 50V capacitor. The offending cap was made by HYEC and was only measuring 2.5uF with a high ESR. The other caps in the switching regulator circuit appeared to be OK. I hope this helps all those that have the problem as well!

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                          • #14
                            Mine died 2 months and 2 years. I got an RMA for free (even it is 2 months pass warranty). Now I have asked support how to proceed, but have not got reply in 3 days. I guess I'll have to use a new account. Luckily I only have 2 switches and 2 wall plugs. But I have to create scenes again, which is painful.

                            Comment


                            • TFitzpatri8
                              TFitzpatri8 commented
                              Editing a comment
                              See my earlier reply from May 18 for a link to the official migration process. Getting a Hub repaired is easier than migrating to a new Hub, but neither process is terribly time-intensive or difficult with such a small network.

                          • #15
                            Sad when the information is front of them and people still don't take the time to read it.

                            Comment


                            • TFitzpatri8
                              TFitzpatri8 commented
                              Editing a comment
                              (It’s just a sign of the times. Before the Internet, the ordinary challenge was finding information or someone who knew it. Nowadays, now that the average person is buried by all the info at our fingertips, the challenge has become sorting through all the ‘stuff’ looking for a nugget of relevant answer.)
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