Connecting to Hub - FAIL

[iamsafetygeek]

Hello,

After using my Hub App last night to turn off all of my lights, I went to turn some on this afternoon and am not able to connect to the hub. When I launch the App I get the following on the Connecting to House screen:

- You're on Wifi - check
- Authenticating - check
- Syncing with Server - check
- Connecting to Hub - FAIL

I can see the hub by using connect.insteon.com/getinfo.asp and it shows connected, however, I cannot connect via the app.

Any help would be greatly appreciated.

[iamsafetygeek]

Never mind - I figured it out myself...Thanks anyway...

[konjca]

Did you open hub's port on your adsl modem?

[cdecker]

I have experienced the same on my hub2 with Galaxy S5
A power cycle of the device and then re logging into the app will usually fix this.

[marverci]

I have 3 lamplinc dimmers that worked fine for me last year but this year I can't get them to work.
I do have a new phone. Last one was iPhone.....this one is Samsung.
I also have an appliancelinc that won't work.
I get the message connecting to hub FAIL.

[INSTEON John]

I get the message connecting to hub FAIL.

Marverci, If the Hub has failed, there is a no-charge replacement program explained here:

https://www.insteon.com/support-know...ew-insteon-hub

The customer service lines (email or calling) can help diagnose the issue.

[Mcurious]

When I bring up the "Insteon for Hub app", it immediately displays the Connecting to House window and shows "Fail Authenticating" in red.
How do I correct this?
I have a 2-year subscription.

Any chance that someone would give me a link to the documentation for "Insteon for Hub App", please?

Desparate Newbee...

[BLH]

Did you start a subscription to access the HUB.
https://shop.insteon.com/products/hub-account-access