Yesterday I sat on the phone for support for 42 minutes. Then I got a message that said my wait would be another 37 minutes. I could leave my number and they would call back. Why do you have to sit and wait so long for support?
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Realistically you could have left your name and number and they would have called you back. As to why the long wait its a lack of proper staffing by Management.Want to make a real difference? Please cast your vote to make the PLM Pro a reality: http://forum.insteon.com/forum/main-...t/8221-plm-pro -
I'm not sure anyone is there. Not only was I on hold for over 45 minutes, but no one has either read or responded to an email I sent on December 23, which inquired about why they hadn't responded to my request to get my Hub back, which they acknowledged, on August 27, that they had. I realize that is an awfully long sentence, but not so long as the wait I have had for any kind of acknowledgment, much less real service. Is Alex S a real person, or just the figment of someone's imagination?????? Is there a forum leader who knows how to get in touch with Smarthome/Insteon? For that matter, does Smarthome/insteon really exist, except as a vehicle to accept money and provide nothing in return?????Comment
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Frankly, I find the support line very helpful. I always ask for a callback and I always get one. As far as waiting for 45 minutes or so . . . Insteon is a sophisticated product and sometimes the troubleshooting takes a while. Personally, I appreciate the time they spend with me to resolve issues and don't mind waiting a bit longer to get service like this.Comment
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